SITE TERMS & PRIVACY POLICY
In using this website, you agree to the site policies, as set out below
YELLAND & PAPPS WINES SITE POLICY
All information on this site is provided in good faith and is accurate to the best of our knowledge. We accept that errors and omissions may occur, if you believe an error has been made please contact us.
YELLAND & PAPPS WINES WEBSITE SALES POLICY:
Sales are available to persons over the age of 18 as is required by law.
Prices and availability are subject to change without notice, and all prices are quoted in Australian dollars and include GST. Payment must be received before the wine will be dispatched.
Purchases made on the Yelland & Papps website are available for delivery in Australia only. For customers outside of Australia, please contact Yelland & Pappsdirectly to find out if delivery to your destination is possible.
Except for orders valued at $500 or more, freight will be charged in addition to the quoted purchase price. Charges will be indicated during the checkout process. All wines will be delivered to your nominated delivery address via Australia Post or courier during normal business hours. Please allow 5 – 10 days for delivery depending on your location. Wine deliveries can not be accepted by persons under 18 years of age.
Yelland & Papps will provide a refund or replace stock if the wines are faulty or damaged upon delivery, provided they are inspected within 24 hours of delivery, and the fault or damage is reported to Yelland & Papps within 48 hours of delivery.
REFUND POLICY:
If you have any concerns with your order, please contact us via any of the means provided on our contact page.
SECURITY POLICY:
When purchasing from Yelland & Papps, card details are transmitted through a secure server using ANZ payment gateway. Card data is not hosted by Yelland & Papps after processing.
PRIVACY POLICY:
We acknowledge and respect the privacy of individuals. We advise that any information provided will be treated in accordance with the Privacy Act 1998 which regulates the handling of personal information about individuals. This includes the collection, use, storage and disclosure of personal information, and access to and correction of that information.
Personal information provided to us will only be shared, and only that information which is absolutely necessary, where required by law and with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and Australia Post or the courier company that will deliver your order. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with a newsletter and to personalise your shopping experience with us.
RESOLVING PRIVACY ISSUES:
If you have an issue which you wish to raise with us, please contact:
Yelland & Papps
279 Nuraip Road, Nuriootpa
BAROSSA VALLEY South Australia 5355
Phone: +61 8 8562 3510 / +61 408 250 005
Email: sales@yellandandpapps.com
